Refund policy

At Kogies Flowers, we take great care in creating and delivering every bouquet with the freshest blooms available. Due to the perishable nature of fresh flowers, returns are not accepted once an order has been delivered.

However, your satisfaction is incredibly important to us.

Refunds & Replacements

We will gladly offer a replacement, store credit, or refund in the following cases:

• Flowers arrive damaged or wilted
• The incorrect bouquet or arrangement was delivered
• Delivery was missed due to an error on our side
• The order arrives in poor condition

To help us resolve the issue quickly, please contact us within 24 hours of delivery with:

• Your order number
• A description of the issue
• Clear photos of the flowers received

Non-Refundable Situations

Refunds or replacements cannot be offered for:

• Incorrect delivery details provided at checkout
• Recipient unavailable at the delivery address
• Minor flower substitutions due to seasonal availability
• Personal preference changes after delivery
• Delays caused by weather, traffic, or circumstances beyond our control

Order Cancellations

Orders may be cancelled for a full refund if cancellation is requested before the arrangement process begins. Once flowers have been prepared or dispatched, cancellations may no longer be possible.

Refund Processing

Approved refunds will be processed back to the original payment method within 3–7 business days.